Rail King E-8 AA Operator's Manual

Also see for RAILKING E-8 AA: Operating manual Operating instructions

Contents

Rail King E-8 AA Operator's Manual Manual pdf 21 page image

Service & Warranty InformationHow to Get Service Under the Terms of the Limited One-Year WarrantyWhen you suspect an item is defective, please check the operator's manual for standard operation and trouble-shooting techniques that may correct the problem. Additional information may be found on the M.T.H. Website.Should you still require service, follow the instructions below to obtain warranty service.First, e-mail, write, call or fax M.T.H. Electric Trains or a M.T.H. Authorized Service Center (ASC) in your areato obtain Repair Authorization. You can find the list of ASCs on the M.T.H. Website, www.mth-railking.com.Authorized Service Centers are required to make warranty repairs on items sold only from that store; all otherrepairs may-- or may not be done at the store's own discretion. If you did not purchase the item directly fromthe ASC, you will need to select a National Authorized Service Center (NASC) or contact M.T.H. Electric Trainsdirectly. NASC Dealers are compensated by M.T.H. to perform warranty service for any customer whose repairqualifies for warranty service. A list of NASC retailers can be located on the M.T.H. Website or by calling 410-381-2580. Should the warranty no longer apply, you may choose either an ASC or NASC retailer to service yourM.T.H. Product. A reasonable service fee will be charged.CAUTION: Make sure the product is packed in its original factory packaging including its foam and plasticwrapping material to prevent damage to the merchandise. There is no need to return the entire set if only oneof the components is in need of repair unless otherwise instructed by the Service Center. The shipment must beprepaid and we recommend that it be insured. A cover letter including your name, address, daytimephone number, e-mail address (if available), Return Authorization number (if required by the servicecenter, a copy of your sales receipt and a full description of the problem must be included to facilitatethe repairs. Please include the description regardless of whether you discussed the problem with aservice technician when contacting the Service Center for your Return Authorization.Please make sure you have followed the instructions carefully before returning any merchandise for service.Authorized M.T.H. Service Centers are independently owned and operated and are not agents or representativesof M.T.H. Electric Trains. M.T.H. assumes no responsibility, financial or otherwise, for material left in theirpossession, or work done, by privately owned M.T.H. Authorized Service Centers.If you need assistance at any time email MTH Service at service@mth-railking.com, or call 410 381-2580.Limited One-Year WarrantyAll M.T.H. products purchased from an Authorized M.T.H. Retailer are covered by this warranty.See our Website to identify an Authorized M.T.H. Retailer near you.M.T.H. products are warrantied for one year from the date of purchase against defects in material orworkmanship, excluding wear items such as light bulbs, pick-up rollers, batteries, smoke unit wicks, and tractiontires. We will replace or credit (at our option) any defective item with a manufactured suggested retail price of$279.95 or less (excluding all motive power and electronic items), if the item is returned to an M.T.H. AuthorizedService Center (ASC) or M.T.H. National Authorized Service Center (NASC) within one year of the original dateof purchase. For any item with an MSRP greater than $279.95 (including all motive power and electronics), Wewill repair, replace or credit (at our option) the defective item without charge for the parts or labor, if the item isreturned to an M.T.H. Authorized Service Center (ASC) or M.T.H. National Authorized Service Center (NASC)within one year of the original date of purchase. This warranty does not cover damages caused by improper care,handling, or use. Transportation costs incurred by the customer to ship the product for warranty service are notcovered under this warranty.Items sent for repair must be accompanied by a return authorization number, a description of the problem, anda copy of the original sales receipt from an Authorized M.T.H. Retailer stating the date of purchase. If you aresending this product to an Authorized Service Center, contact that Center for their return authorization.This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Specificquestions regarding the warranty may be forwarded to M.T.H. directly.Service DepartmentM.T.H. Electric Trains7020 Columbia Gateway DriveColumbia MD 21046-1532410-381-2580service@mth-railking.com

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