RainSoft EC4 SERIES Owner's Manual
Also see for EC4 SERIES: Owner's manual
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Contents
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1818If the troubleshooting guide did not resolve the symptom, please contact your local RainSoft Dealer for service. Ifyou cannot locate your local RainSoft Dealer, please contact RainSoft Customer Service at 1-800-860-7638 or logonto www.rainsoft.com for the name and location of your nearest authorized Dealer.Troubleshooting GuideSymptom Cause Solution1. The system fails toregenerate automatically1. The power supply is plugged into intermittent ordead power source.1. Connect to a constant power source.2. The system is not counting gallons. 2. Call your RainSoft Dealer for service.1. The computer is not set properly.2. The time is off due to daylight savings.1. Low pressure to the unit. 1. Bypass the system. If the problem still existsafter bypass, it is not related to a RainSoftproduct. (Check your water distributionsystem.) If the problem is resolved afterbypass, call your RainSoft Dealer for service.1. Reset the time of day/hour of regeneration.2. Verify that auto daylight savings time is set to“ON”.3. The maximum system capacity has been exceeded. 3. Limit water usage until the regeneration iscomplete.2. The system regenerates atthe wrong time1. The raw water has changed.2. The bypass valve is open.3. The power supply is disconnected. 3. Plug in the power supply.1. Call your RainSoft Dealer for a new wateranalysis.2. Close the bypass valve.3. Poor water quality4. Loss of water pressure2. The brine valve is dirty.3. Low inlet pressure.4. The injector is plugged. 4. Call your RainSoft Dealer for service.3. Call your RainSoft Dealer for assistance.3. Low inlet pressure. 3. Call your RainSoft Dealer to increase the inletpressure. It must be a minimum of 20 psi.2. Call your RainSoft Dealer for service.5. Excessive water in the brinetank and/or salty water1. The drain line is plugged/restricted. 1. Check the water flow to the drain. Check forcrimps in the drain line. Call your RainSoftDealer for service.6. The system fails to use salt1. Check the water flow to the drain. Check forcrimps in the drain line. Call your RainSoftDealer for service.1. The drain line is plugged/restricted.2. The injector is plugged. 2. Call your RainSoft Dealer for service.4. No water in the brine tank. 4. Call your RainSoft Dealer for service.7. Constant flow to the drain 1. Foreign material in the valve.2. Excessive water pressure. 2. Install a pressure regulator.1. Call your RainSoft Dealer to clean the valve. |
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