RaySafe Solo User Manual
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Contents
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WARRANTY, SERVICE AND SUPPORTUnfors Raysafe warrants to the original product purchaser that each product it manufactures will be free fromdefects in material and workmanship under normal use and service. The warranty period is 12 months andbegins on the date of delivery. Unfors RaySafe will at its option, repair or replace the defect product free ofcharge or refund your purchase price. If it is determined that the failure was caused by misuse, alteration,accident or abnormal condition of operation or handling, the customer will be billed for the repair and therepaired product will be returned to you, transportation prepaid. This warranty is exclusive and is in lieu of allother warran ties, expressed or implied, including but not limited to any implied warranty of merchantability orfitness for a particular purpose or use. Unfors RaySafe will not be liable for any special, indirect, incidental, orconsequential damages or loss of data, whether in contract, tort, or otherwise.SERVICEUnfors RaySafe offers you service which includes calibration, repair, warranty and accessories. In case yourinstrument fails, our service staff will assist in the expeditious repair and return of your product. Our normalservice handling time is 14 days.The RaySafe Service Program allows you to minimize the cost of your instrument over its product life cycle andto keep the instrument in top functioning condition. Unfors RaySafe offers an annual, full service repair andcalibration facility at our two service centers, one located in Sweden for international customers and one in theUnited States for North and South American customers.The RaySafe Service Program offers a 12 month extended warranty after annual calibration and service. After 5years from the date of purchase, the extended warranty is no longer offered.A participant of the RaySafe Service Program is obligated to return the instrument annually, with a 12 monthcycle (± 1 month) based on the original delivery date. Failure to do so will void any part of the RaySafe ServiceProgram.RETURN PROCEDURE FOR SERVICE AND WARRANTYAny unit returned to Unfors RaySafe for service must be accompanied by a completed RaySafe Service RequestForm which can be downloaded from www.raysafe.com. If you do not have access to the internet, pleasecontact us and we will send you a copy (see Contacts below).Unfors RaySafe highly recommends you send us a completed RMA (Return Material Authorization) requestbefore returning your instrument. Please note that we cannot guarantee a specified turn-around time if an RMAis not issued.43RaySafe Solo User Manual – Warranty, Service and Support |
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