ENGLISH• 28 •TroubleshootingProblem Possible causes RemedyThe machine does not turn on The machine is not connected to thepower supplyConnect the machine to thepower supplyThe pump is very noisy Water level in tank too low Add water(section 4.4)The coffee is too cold The temperature ready light (5) was offwhen you pressed the switch (4)Wait until the light goes onFilter holder not inserted for pre-heating (section 5).Pre-heat the filter holderThe milk does not froth properly Wrong kind of milk Check the fat contentThe coffee flows out too fast and nocreamy froth forms on the surfaceNot enough coffee in the filter holder Add some coffee (section 5)Coffee ground too coarsely Use a different blend(section 6)Stale or unsuitable coffee. Use a different blend(section 6).No coffee flows out or it just dripsout slowlyWater level in tank too low Add water(section 4.4)Coffee ground too finely Use a different blend(section 6)Coffee compressed too firmly in thefilterLoosen the ground coffeeToo much coffee in the filter Reduce the amount ofcoffee in the filter holder“Hot water/steam” knob (7) open. Turn the knob (7) clockwiseto closeExcessive buildup of scale Descale the machine(section 10)Filter in filter holder clogged Clean the filter (section 9)Coffee leaks outside the rim Filter holder not properly fit into brewunitFit the filter holder properlyin place (section 5)Upper rim of filter holder dirty Clean the filter holder rimBoiler gasket dirty or worn Clean or replace gasketToo much coffee in the filter holder Reduce the amount ofcoffee.Use the measure for theright amount.Should any problems occur that are not included in the above table or cannot beresolved using the remedies suggested contact an authorised service centre.