TroubleshootingThis chapter summarizes the most common problems you could encounter with the machine. Supportvideos and a complete list of frequently asked questions are available on www.saeco.com/care. If youare unable to solve the problem, contact the Consumer Care Center in your country. For contactdetails, see the warranty leaflet.Problem Cause SolutionThe drip tray fills upquickly.This is normal. The machineuses water to rinse the internalcircuit and brew group. Somewater flows through the internalsystem directly into the driptray.Empty the drip tray when the 'drip trayfull' indicator pops up through the driptray cover (Fig. 21). Place a cup underthe dispensing spout to collect rinsingwater.The machine is in DEMOmode.You pressed the standbybutton for more than 8seconds.Switch the machine off and then onagain with the main switch on the backof the machine.The message 'Empty thecoffee groundscontainer' still remainsdisplayed.The machine does not detectthat the coffee groundscontainer has been emptied ifthe machine is switched off.Always empty the coffee groundscontainer while the machine is switchedon. If you empty the coffee groundscontainer when the machine is switchedoff, the coffee grounds counter will notbe reset.The machine does not detectdetect that the coffee groundscontainer has been emptied ifyou place back the coffeegrounds container too fast.Do not place back the coffee groundscontainer until the screen prompts youto put it back.The machine promptsme to empty the coffeegrounds container eventhough the container isnot full.The machine did not reset thecounter the last time youemptied the coffee groundscontainer.Always wait approx. 5 seconds whenyou place back the coffee groundscontainer. In this way, the coffeegrounds counter will be reset to zero.Always empty the coffee groundscontainer while the machine is switchedon. If you empty the coffee groundscontainer when the machine is switchedoff, the coffee grounds counter will notbe reset.The coffee groundscontainer is overfilledand the message 'Emptygrounds container' didnot display.You removed the drip traywithout emptying the groundscontainer.When you remove the drip tray, alsoempty the coffee grounds containereven if it contains only a few coffeegrounds. In this way, the coffee groundscounter will be reset to zero and willcontinue to count correctly.17English