19 © 2010 SafeLine and all the SafeLine products and accessories are copyrighted by law.ServiceENGLISH V. 4.02Emergencybutton NOEmergencybutton NCTROUBLESHOOTINGThe telephone beeps every 5 seconds.This is to notify the passengers of the ongoing call (anti eaves drop-ping)The unit makes an alarm call when powered up.• Improper type of emergency button selected. Change from NCto NO or from NO to NC.• Emergency button is stuck.No sound transmitted from the lift car to the call receiver.Press “0” to get an outside line. Make a call. If the sound transmissionis OK in both directions, check if your emergency operator supports the chosen alarm type. If no protocolis used, change the call type to “VOICE”. If no sound is transmitted from the lift car, check the microphone.Poor/distorted sound quality.Volume might be set too loud! Lower the volume and check again.Interfering noise when the call is connectedThe problem might be due to induction in the phone cable. According to the phone companies’ regulations,the phone line must be installed in a separate cable.GSM noise.Change the antenna position when a call is connected until you fi nd the optimal antenna position. Do notinstall the antenna near the unit or close to the cabelling.Can not dial out• Broken line connection. (LED not blinking green)• No money on refi ll SIM-card, verify the SIM-card by inserting it into a normal mobile phone.No voice switching• The volume is set too high.• The problem might be due to induction in the phone cable.The unit can not make an alarm call.At least one phone number (and one ID code if using data identifi cation) must be programmed to enablemaking a call from the unit. Refer to the parameter list (*11*).