11Care and cleaningPART RECOMMENDATION FOR CARE AND CLEANINGClean the microwave by applying a gentle detergent solution and warm water using asponge or non-scratchy cloth. Before you clean the appliance, remove excess water fromthe sponge or cloth. If you want, boil a cup of water in the microwave to loosen dirtbefore you clean it off.Important:• Do not use abrasive detergents or cleaning agents that contain ammonium or citric acids.These could damage the finish.• Never pour water underneath the microwave oven.• Do not use pressurised water cleaning systems.Inside, Outside and DoorEvery month check whether particles have built up along the filter grate at the rear ofthe oven. Clean the grate using a damp cloth to ensure a clean flow of air.Dry it completelyExtractor fansOpen the oven door to disable the oven timer. Clean it by applying a gentle detergentsolution and warm water using a sponge or non-scratchy cloth.Control panelBefore you call the technical serviceWARNINGTo avoid electrocution that could cause severe personal injury or death, never remove the cover or outer housing. The cover or outerhousing must be removed by an authorised technical service.PROBLEM POSSIBLE CAUSEMake sure the oven is connected to the power supplyEnsure that the oven is connected to an earthed, polarised circuit.(Contact an electrician to be completely sure)Check the fuse or short circuit.Check that the door is firmly shut.The oven does not operate.Make sure that the oven is switched on.Open and close the oven door. Press the button again.If the ovenis damaged or displays thefollowing message:The oven control is equipped with a self-diagnosis system. The self-diagnosis systemwarns you if an error or problem has occurred.When the electronic control indicates a problem, follow these steps.1. Note down the number displayed on the screen.2. Unplug the oven, wait for 1 minute and replug the oven in.• Disconnecting the power supply could delete the service code. If the faultpersists, contact an authorised service technician.If the oven does not allow inputwhen the buttons are pressedYou have attempted to program the oven for longer than the permitted time.1. Press STOP/RESET.NOTE: The maximum cooking time is 60 minutes, except when cooking at full power(100%). When full power (100%) is used, the maximum cooking time is 20 minutes.If the following appears on theoven screenThe oven operates butfood is not heated.Place a cup of water in the oven.Operate the oven for one minute at full power (100%).If the temperature does not increase, the oven is not working properly. Contact andauthorised service technician.Low power(only models with a dial)Check the Power level control setting. The control must be set to HIGH.ENGLISH