Samsung 5201 User Manual

Also see for UN32H5203: User manual User manual

English - 20Intermittent Wi-Fi• Check the distance between the Modem/Router and the TV. The distance should not exceed 50ft (15.2m).• Verify that there are no obstacles between your TV and the Modem/Router.(Appliances, cordless phones, stone walls/fireplaces, etc. decrease Wi-Fi strength.)• Check the cable that connects the Modem to the Router (if you use a separate Modem and Router) to seeif it is in good condition. If it is not, replace the cable.• Connect the TV to your Modem/Router using a CAT 7 cable, and then try to set up a wired networkconnection. (MENU > Network > Network Settings).• Check Network Status (MENU > Network > Network Status) to see if the IP address is invalid, for example,169.x.x.x. If it is, call your ISP to get a valid IP address, and then ask them to check the connectionbetween your Modem and Router and the connection between the Modem / Router and the Internet.• If you see a valid Mac address, call your ISP and ask them to reset your network circuit to re-register theMac addresses of your new Modem/Router and the TV.Netflix problems• Verify that your Modem/Router is no more than 50 ft (15.2 m) away from the TV.• Change the DNS to 8.8.8.8. Select MENU > Network > Network Status > DNS Server > Select Manually >DNS > enter 8.8.8.8 > OK• Verify that the ESN for Netflix is valid. (Go to MENU > Support > Contact Samsung)Reset Netflix by selecting MENU > Smart Hub > Smart Hub Reset.Smart Hub Error Messages• Verify that the distance between the TV and the Modem/Router does not exceed 50 ft (15.2 m).• Verify that the TV is connected to the network by checking the Network Status (MENU > Network >Network Status).• Reset Smart Hub by selecting the MENU > Smart Hub > Smart Hub Reset.• Update the TV’s software (MENU > Support > Software Update).• Wait 2 to 3 days for the issue to resolve itself.[UH6203-ZA]BN68-06330D-01ENG.indb 20 2014-07-04 2:36:27