Samsung 6 SERIES User Manual

Also see for 5 Series: Quick setup guide Quick setup guide Quick setup guide Quick start guide User manual

Contents

English - 8Troubleshooting and MaintenanceTroubleshootingIf the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, reviewthe Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/support or call Samsung Customer Service.N For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/spsn.N This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. Theremay be, however, a few bright or dark pixels on the screen. These pixels will have no impact on theperformance of the product.N To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Updatefunctions on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support >Software Update > Auto Update).Issues Solutions and ExplanationsThe TV is not powered on. Make sure that the power cord is connected and that the remote has live batteries and isfunctioning properly. If the power cord is properly connected and the remote control is operatingnormally, there might arise a problem with the antenna cable connection, or the cable/satellite boxmight not be turned on. Check the antenna connection or turn on the cable/satellite box.The TV won’t turn on. Make sure the AC power cord is securely plugged in to the wall outlet and the TV.Make sure the wall outlet is working.Try pressing the P button on the TV to make sure the problem is not the remote. If the TV turnson, refer to “Remote control does not work” below.There is no picture/video. Check the cable connections. Remove and reconnect all cables connected to the TV and externaldevices.Set the video outputs of your external devices (Cable/satellite Box, DVD, Blu-ray etc) to matchthe TV's input connections. For example, if an external device’s output is HDMI, it should beconnected to an HDMI input on the TV.Make sure your connected devices are powered on.Be sure to select the correct input source.Reboot the connected device by unplugging it, and then reconnecting the device’s power cable.The remote control does notwork.Replace the remote control batteries. Make sure the batteries are installed with their poles (+/–) inthe correct direction.Clean the sensor’s transmission window on the remote.Try pointing the remote directly at the TV from 1.5~1.8m away.The cable/set top box remotecontrol doesn’t turn the TV onor off or adjust the volume.Program the Cable/satellite box remote control to operate the TV. Refer to the Cable/satellite boxuser manual for the SAMSUNG TV code.