Samsung Connect Home Pro ET-WV533 User Manual

24AppendixTroubleshootingBefore contacting a Samsung Service Center, please attempt the following solutions.Your Wi-Fi hub freezesIf the Wi-Fi hub freezes or hangs, disconnect the adapter from the Wi-Fi hub and reconnect it.Close the Samsung Connect app completely on your mobile device and restart it.If your Wi-Fi hub is frozen and unresponsive, insert a pin into the Reset hole more than8 seconds.If the tips above do not solve the problem, contact a Samsung Service Center.Your Wi-Fi hub is not connected with a routerThis Wi-Fi hub only supports Samsung Connect routers. Connect only the SAMSUNG ConnectHome Pro or the SAMSUNG Connect Home.Your Wi-Fi hub is not detected by the Samsung Connect app• If the Wi-Fi hub freezes or hangs, disconnect the adapter from the Wi-Fi hub andreconnect it.• Close the Samsung Connect app completely on your mobile device and restart it.• If your Wi-Fi hub is frozen and unresponsive, insert a pin into the Reset hole.• Ensure that the other devices are within the maximum connection range.If the tips above do not solve the problem, contact a Samsung Service Center.Other devices cannot connect to the Samsung Connect app• On the other device, disconnect from the Wi-Fi network and reconnect to it.• Turn the device off and turn it on.