Troubleshooting143Outgoing calls are not connected● Ensure that you have pressed the Dial key.● Ensure that you have accessed the correct cellular network.● Ensure that you have not set call barring for the phonenumber you are dialling.Incoming calls are not connected● Ensure that your device is turned on.● Ensure that you have accessed the correct cellular network.● Ensure that you have not set call barring for the incomingphone number.Others cannot hear you speaking on a call● Ensure that you are not covering the built-in microphone.● Ensure that the microphone is close to your mouth.● If using a headset, ensure that it is properly connected.Audio quality is poor● Ensure that you are not blocking the device’s internalantenna.● When you are in areas with weak signals or poor reception,you may lose reception. Move to another area and tryagain.When dialling from contacts, the call is not connected● Ensure that the correct number is stored in the contact list.● Re-enter and save the number, if necessary.● Ensure that you have not set call barring for the contact’sphone number.
