atroubleshootingIf you have trouble with your device, try these procedures before you contact a service professional.While using your device, thefollowing messages may appear:Your device does not show a signal (nobars next to the network icon).• If you just turned on the device, wait about 2minutes for your device to find the networkand receive a signal.• You may not be able to receive a signal intunnels or elevators. Move to an open area.Message Try this to solve the problem:SIM Failure Ensure that the SIM or USIMcard is installed correctly.Enter SIMPINWhen using the device for thefirst time or when the PINrequirement is enabled, youmust enter the PIN supplied withthe SIM or USIM card. To disablethis feature, press <Start> →<More> → Settings →Security → Disable SIM PIN.PUKRequiredYour SIM or USIM card isblocked, usually as a result ofentering your PIN incorrectlyseveral times. You must enterthe PUK supplied by yourservice provider.Message Try this to solve the problem: