56Outgoing calls are not connectedEnsure that you have pressed the Dial key.•Ensure that you have accessed the right cellular•network.Ensure that you have not set call barring for the•phone number you are dialing.Incoming calls are not connectedEnsure that your phone is turned on.•Ensure that you have accessed the right cellular•network.Ensure that you have not set call barring for the•incoming phone number.Others cannot hear you speaking on a callEnsure that you are not covering the built-in•microphone.Ensure that the microphone is close to your mouth.•If using a headset, ensure that it is properly•connected.Audio quality is poorEnsure that you are not blocking the phone's internal•antenna.When you are in areas with weak signals or poor•reception, you may lose reception. Move to anotherarea and try again.