ctroubleshootingAnother caller cannot hear youspeaking• Ensure that you are not blocking the built-inmicrophone.• Move the built-in microphone closer to yourmouth.• If using a headset, ensure that it is properlyconnected.The sound quality of a call is poor• Ensure that you are not blocking the internalantenna on bottom of the device.• When you are in areas with weak signals,you may lose reception. Move to anotherarea and try again.The battery does not charge properly orsometimes your device turns itself offwhile charging• Disconnect the device from the charger,remove and reinstall the battery, and trycharging again.• The battery terminals may be dirty. Wipeboth gold-coloured contacts with a clean,soft cloth and try charging the battery again.• If the battery no longer charges completely,dispose of the old battery properly andreplace it with a new battery.Your device is hot to the touchWhen you use applications that require morepower, your device may heat up.This is normal and should not affect yourdevice’s lifespan or performance.