Troubleshooting 131TroubleshootingWhen you turn on your device or while you areusing the device, it prompts you to enter one ofthe following codes:Code Try this to solve the problem:PasswordWhen the device lock feature is enabled,you must enter the password you set forthe device.PINWhen using the device for the first timeor when the PIN requirement is enabled,you must enter the PIN supplied withthe SIM or USIM card. You can disablethis feature by using the Lock SIM cardmenu.Code Try this to solve the problem:PUKYour SIM or USIM card is blocked, usuallyas a result of entering your PIN incorrectlyseveral times. You must enter the PUKsupplied by your service provider.PIN2When you access a menu requiring thePIN2, you must enter the PIN2 suppliedwith the SIM or USIM card. For details,contact your service provider.Your device displays network or service errormessagesWhen you are in areas with weak signals or poor•reception, you may lose reception. Move to another areaand try again.You cannot access some options without a subscription.•Contact your service provider for more details.
