Troubleshooting115Your device freezes or has fatal errorsIf your device freezes or hangs, you may need to close programs or reset the device to regainfunctionality. If your device is frozen and unresponsive, press and hold the Power button for8-10 seconds. The device reboots automatically.If this does not solve the problem, perform a factory data reset. On the Applicationsscreen, tap Settings → Backup and reset → Factory data reset → Reset device → Eraseeverything.Calls are being droppedWhen you are in areas with weak signals or poor reception, you may lose your connection tothe network. Move to another area and try again.Outgoing calls are not connected• Ensure that you have pressed the Dial key.• Ensure that you have accessed the right cellular network.• Ensure that you have not set call barring for the phone number you are dialling.Incoming calls are not connected• Ensure that your device is turned on.• Ensure that you have accessed the right cellular network.• Ensure that you have not set call barring for the incoming phone number.Others cannot hear you speaking on a call• Ensure that you are not covering the built-in microphone.• Ensure that the microphone is close to your mouth.• If using a headset, ensure that it is properly connected.
