Troubleshooting139TroubleshootingYour device displays network or service errormessagesWhen you are in areas with weak signals or poor reception,you may lose reception. Move to another area and tryagain.You cannot access some options without a subscription.Contact your service provider for more details.The touch screen responds slowly or improperlyIf your device has a touch screen and the touch screen is notresponding properly, try the following:Remove any protective covers from the touch screen.Protective covers may prevent the device from recognisingyour inputs and are not recommended for touch screendevices.Ensure that your hands are clean and dry when tapping thetouch screen.Restart your device to clear any temporary software bugs.Ensure that your device’s software is upgraded to the latestversion.If the touch screen is scratched or damaged, take yourdevice to a Samsung Service Centre.
