Troubleshooting127The touch screen responds slowly or improperlyIf your device has a touch screen and the touch screen is notresponding properly, try the following:Remove any protective covers from the touch screen.●Protective covers may prevent the device from recognisingyour inputs and are not recommended for touch screendevices.Ensure that your hands are clean and dry when tapping the●touch screen.Restart your device to clear any temporary software bugs.●Ensure that your device software is upgraded to the latest●version.If the touch screen is scratched or damaged, take it to your●local Samsung Service Centre.Calls are being droppedWhen you are in areas with weak signals or poor reception,you may lose your connection to the network. Move toanother area and try again.Outgoing calls are not connectedEnsure that you have pressed the Dial key.●Ensure that you have accessed the right cellular network.●Ensure that you have not set call barring for the phone●number you are dialling.Incoming calls are not connectedEnsure that your device is turned on.●Ensure that you have accessed the right cellular network.●Ensure that you have not set call barring for the incoming●phone number.
