Troubleshooting 101TroubleshootingWhen you turn on your device or while you areusing the device, it prompts you to enter one ofthe following codes:Code Try this to solve the problem:PasswordWhen the device lock featureis enabled, you must enter thepassword you set for the device.PINWhen using the device for the firsttime or when the PIN requirementis enabled, you must enter the PINsupplied with the SIM or USIM card.You can disable this feature by usingthe Lock SIM card menu.Code Try this to solve the problem:PUKYour SIM or USIM card is blocked,usually as a result of entering yourPIN incorrectly several times. Youmust enter the PUK supplied byyour service provider.PIN2When you access a menu requiringthe PIN2, you must enter the PIN2supplied with the SIM or USIM card.For details, contact your serviceprovider.Your device displays "Service unavailable" or"Network error"When you are in areas with weak signals or poor•reception, you may lose reception. Move to another areaand try again.You cannot access some options without a subscription.•Contact your service provider for more details.
