Troubleshooting178Your device is hot to the touchWhen you use apps that require more power or use apps on your device for an extendedperiod of time, your device may feel hot to the touch. This is normal and should not affectyour device’s lifespan or performance.Error messages appear when launching the cameraYour device must have sufficient available memory and battery power to operate the cameraapp. If you receive error messages when launching the camera, try the following:• Charge the battery or replace it with a battery that is fully charged.• Free some memory by transferring files to a computer or deleting files from your device.• Restart the device. If you are still having trouble with the camera app after trying thesetips, contact a Samsung Service Centre.Photo quality is poorer than the preview• The quality of your photos may vary, depending on the surroundings and thephotography techniques you use.• If you take photos in dark areas, at night, or indoors, image noise may occur or imagesmay be out of focus.Error messages appear when opening multimedia filesIf you receive error messages or multimedia files do not play when you open them on yourdevice, try the following:• Free some memory by transferring files to a computer or deleting files from your device.• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file isDRM-protected, ensure that you have the appropriate licence or key to play the file.• Ensure that the file formats are supported by the device. If a file format is not supported,such as DivX or AC3, install an app that supports it. To confirm the file formats that yourdevice supports, visit www.samsung.com.www.devicemanuals.eu/Free some memory by transferring files to a computer or deleting files from your device.www.devicemanuals.eu/Free some memory by transferring files to a computer or deleting files from your device.Restart the device. If you are still having trouble with the camera app after trying thesewww.devicemanuals.eu/Restart the device. If you are still having trouble with the camera app after trying thesePhoto quality is poorer than the previewwww.devicemanuals.eu/Photo quality is poorer than the previewThe quality of your photos may vary, depending on the surroundings and thewww.devicemanuals.eu/The quality of your photos may vary, depending on the surroundings and theIf you take photos in dark areas, at night, or indoors, image noise may occur or imageswww.devicemanuals.eu/If you take photos in dark areas, at night, or indoors, image noise may occur or imagesError messages appear when opening multimedia fileswww.devicemanuals.eu/Error messages appear when opening multimedia filesIf you receive error messages or multimedia files do not play when you open them on yourwww.devicemanuals.eu/If you receive error messages or multimedia files do not play when you open them on yourdevice, try the following:www.devicemanuals.eu/device, try the following:www.devicemanuals.eu/Free some memory by transferring files to a computer or deleting files from your device.www.devicemanuals.eu/Free some memory by transferring files to a computer or deleting files from your device.