Global Services 288where GSM data service is offered at sprint.com/sww. Then, follow the instructions below to selectthe appropriate carrier network on your phone.Access International Data Services on GSM/UMTS NetworksTo select a GSM data service carrier for a specific country:1. From home, tap Apps > Settings > Mobile networks.2. Tap Data roaming, and then tap the Data ON/OFF switch below GSM networks to enable dataroaming.Access Email and Data Services on Internationally on CDMA NetworksIf data service is available on an international CDMA network, then you only need to set the phone toCDMA; you will not need to select the specific carrier. Selecting a specific carrier is only necessaryfor providers on the GSM network. If your phone has automatically selected a GSM network whiletraveling, then you will need to set the phone to CDMA to access CDMA data services. (See EnableGlobal Roaming Mode.) Visit sprint.com/sww for a list of services available in each country.Contact Sprint for Assistance withInternational ServiceIf you experience any issues with voice or data services while outside of the United States, Sprintoffers customer support 24 hours a day. In the event that you do experience an issue, try thefollowing actions:n First try powering your phone off and then back on; this will force your phone to reregister withthe network.n Try manually selecting another network. Information for selecting networks can be found in thephone guide.If neither of these actions resolves your issue, you will need to contact customer service (see below).When calling to report an issue, the following information will be beneficial in trying to resolve yourissue as quickly as possible:n Your wireless phone number.n The city and country you are travelling in.n Any error message that displays on your phone or that you heard when trying to place a call.n If the issue is with data, were you able to place voice calls?n If the issue is with voice service, were you able to access data?Please call the numbers below if you need assistance:While in the United States: Call 1-888-226-7212.
