24 EnglishBasic FeaturesSupport MenuO MENUm → Support → ENTERESelf Diagnosis✎ Self Diagnostic might take few seconds, this is part ofthe normal operation of the TV.■ Picture Test: Use to check for picture problems.Yes: If the test pattern does not appear or there isnoise in the test pattern, select Yes. There may be aproblem with the TV. Contact Samsung’s Call Center forassistance (1-800-SAMSUNG).No: If the test pattern is properly displayed, select No.There may be a problem with your external equipment.Please check your connections. If the problem persists,refer to the external device’s user manual.■ Sound Test: Use the built-in melody sound to check forsound problems.✎ If you hear no sound from the TV’s speakers,before performing the sound test, make sureSpeaker Select is set to TV Speaker in theSound menu.✎ The melody will be heard during the test even ifSpeaker Select is set to External Speaker or thesound is muted by pressing the MUTE button.Yes: If you can hear sound only from one speaker or notat all during the sound test, select Yes. There may be aproblem with the TV. Contact Samsung’s Call Center forassistance (1-800-SAMSUNG).No: If you can hear sound from the speakers, select No.There may be a problem with your external equipment.Please check your connections. If the problem persists,refer to the external device’s user manual.■ Signal Strength: (Digital channels only) An HD channel’sreception quality is either perfect or the channels areunavailable. Adjust your antenna to increase signalstrength.Software UpgradeSamsung may offer upgrades for your TV’s firmware in thefuture. Please visit Samsung.com or contact the Samsungcall center at 1-800-SAMSUNG (726-7864) to receiveinformation about downloading upgrades and using a USBdrive. Upgrades will be possible by connecting a USB driveto the USB port.✎ When software is upgraded, video and audio settingsyou have made will return to their default (factory)settings.✎ We recommend you write down your settings so thatyou can easily reset them after the upgrade.HD Connection GuideRefer to this information when connecting external devicesto the TV.Contact SamsungView this information when your TV does not work properlyor when you want to upgrade the software. You can findinformation regarding our call centers and how to downloadproducts and software.