SOLVING PROBLEMS 6.156BackgroundscatterBackground scatter results from bits of toner distributed onthe printed page.• The paper may be too damp. Try printing with a differentbatch of paper. Do not open packages of paper untilnecessary so that the paper does not absorb too muchmoisture.• If background scatter occurs on an envelope, change theprinting layout to avoid printing over areas that haveoverlapping seams on the reverse side. Printing on seamscan cause problems.• If background scatter covers the entire surface area of aprinted page, adjust the print resolution through yoursoftware application or the printer properties.Misformedcharacters• If characters are improperly formed and producing hollowimages, the paper stock may be too slick. Try a differentpaper. See “Paper Specifications” on page 7.13.• If characters are improperly formed and producing a wavyeffect, the scanner unit may need service. Verify that italso occurs on a demo page by pressing the Cancelbutton on the control panel when the printer is ready. Forservice, contact a service representative.Page skew • Check the paper type and quality. See “PaperSpecifications” on page 7.13.• Ensure that the paper or other material is loaded correctlyand the guides are not too tight or too loose against thepaper stack.Curl or wave • Check the paper type and quality. Both high temperatureand humidity can cause paper curl. See “PaperSpecifications” on page 7.13.• Turn over the stack of paper in the input tray. Also tryrotating the paper 180° in the input tray.• Push the output lever and try printing to the face upoutput slot.Problem Solution
