Samsung ML-331 series User Manual

Also see for ML-331 Series: User guide User guide

Contents

Printing quality problems 1126. TroubleshootingVertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals:• The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, installa new one.• Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem willlikely correct itself after a few more pages.• The fusing assembly may be damaged. Contact a service representative.Background scatter Background scatter results from bits of toner randomly distributed on the printed page.• The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper untilnecessary so that the paper does not absorb too much moisture.• If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that haveoverlapping seams on the reverse side. Printing on seams can cause problems.• If background scatter covers the entire surface area of a printed page, adjust the print resolution through yoursoftware application or in Printing Preferences.GEnsure the correct paper type is selected. For example: IfThicker Paper is selected, but Plain Paper actually used, an overcharging can occur causing this copy qualityproblem.Toner particles are aroundbold characters or picturesThe toner might not adhere properly to this type of paper.• Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper typeto Recycled. Ensure the correct paper type is selected. For example: If Thicker Paper is selected, but PlainPaper actually used, an overcharging can occur causing this copy quality problem.Condition Suggested SolutionsA