P ROBLEM S OLVING7.4Solving General Printing ProblemsProblemHalf of the page isblank.The paper keepsjamming.The printer prints,but the text iswrong, garbled, orincomplete.Possible CauseThe page layout is toocomplex.The page orientationsetting may beincorrect.The paper size and thepaper size settings donot match.There is too muchpaper in the paper tray.An incorrect type ofpaper is being used.An incorrect outputmethod is being used.There may be debrisinside the machine.The printer cable isloose or defective.The wrong printer driverwas selected.SolutionSimplify the page layout and removeany unnecessary graphics from thedocument, if possible.Change the page orientation in yourapplication.Make sure that the paper size in theprint settings matches the paper inthe paper tray.Remove excess paper from the tray.If printing special media, use theManual Tray.Use only paper that meets thespecifications required by the printer.Media such as thick paper should notbe printed using the standard face-down stacker. Use the rear face-upoutput tray instead.Open the top cover and remove thedebris.Disconnect the printer cable andreconnect it. Try a print job that youknow works. If possible, attach thecable and printer to another computerand try a print job that you knowworks. Finally, try a new printer cable.Check the application’s printerselection menu to make sure that yourprinter is selected.
