Problem SolutionP ROBLEM S OLVING 7.19• If characters are improperly formed, producing hollowimages, the paper stock may be too slick. Try a differentpaper. See “Paper Specifications” on page A.2.• If characters are improperly formed, producing a wavyeffect, the scanner unit may need service. Verify that italso occurs on a demo page by pressing the Demo buttonon the control panel when printer is ready. If you needservice, contact a service representative.Misformed characters• Check the paper type and quality. See “PaperSpecifications” on page A.2.• Make sure that the paper or other media is loadedcorrectly and the guides are not too tight or too looseagainst the paper stack.Page skewSolving Print Quality ProblemsBackground scatter results from bits of toner distributed onthe printed page.• The paper may be too damp. Try printing with a differentbatch of paper. Do not open packages of paper untilnecessary so that the paper does not absorb too muchmoisture from the air.• If background scatter occurs on an envelope, change yourprinting layout to avoid printing over areas that haveoverlapping seams on the reverse side. Printing on seamscan cause this problem.• If background scatter covers the entire surface of a printedpage, adjust the print resolution through your softwareapplication or the printer properties.Background scatterAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCc
