can’t receive callsAre you in coverage?Is Orange and the signal strengthsymbol showing on the display? If you’rein a building, move nearer to a windowwhere the signal may be stronger and tryagain. If you are a passenger in a carwithout an external antenna, stop the car,get out and try the call again.Have you diverted your calls?This means that you have diverted allyour incoming calls to another number.To cancel all diverts:1 Use the Menu shortcut 7-1-5,Cancel All.2 Press under Select, you will seean egg timer followed by CallDiverting All calls Deactivated.3 All diverts are now cancelled.Is there one-way speech only, or arecalls dropping?Move to an area of better coverage thencontinue the call. If this doesn’t work,end the call and retry. This is more likelyto occur in cars and buildings when notusing an external antenna.When I receive a call the phonedoesn’t ringDoes the back light come on when youget a call? Îf so you may have set yourphone to the silent Light only profile.To cancel this, change your profiles byusing menu shortcut 3-4 and thenselecting another profile.batteryHow long should I charge my batterythe first time?For 16 continuous hours. Ignore thebattery full indicator on the display andcontinue the charge. The phone can beon or off whilst charging. If your phonehas been registered you can make callswhilst it is charging.Why don’t I get as much battery life asI should?The talk time for the slim battery is twohours and for the large battery it is threehours. The standby time for the slimbattery is 40 hours and for the largebattery it is 25 hours. The phone usesbattery power whenever it is switchedon, even when on standby (switched onbut not in call). The charge will run downwhen your phone is on. It will run downfaster during a call or if you are using anyof the functions, such as the games.8.1troubleshootingcan’t make callsIs your SIM Card registered?You will not be able to make your first calluntil you have called Customer Servicesto register your phone. Please refer toRegister with Orange in Section 1.Is your phone switched on?Press and hold the button onphone’s key pad.Is your battery charged?The first charge should be for a minimumof 16 hours. The battery symbol shouldshow the minimum battery strength.Check the number you are callingUse the full area code even if it is a localnumber. If it is a premium rate call andyou are not on pay-as-you-go, you needto call Orange Customer Services on 150to have this service unbarred. This issubject to a credit check and a depositmay be required.Are you in coverage?Is Orange and the signal strengthsymbol showing on the display? If you’rein a building, move nearer to a windowwhere the signal may be stronger and tryagain. If you are a passenger in a carwithout an external antenna, stop thecar, get out and try the call again.Did you press the key?You must press this after keying in thephone number.Did you hear three rising tones?This indicates a temporary call setupproblem. Try moving to another locationor waiting, then retry.Did you hear rapid beeps?This means that the network is busy. Tryagain later.Do you hear a continuous tone?The number you have called isunobtainable. Check it and redial.8.2troubleshooting