Samsung OfficeServ 100 Series User Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways. You canperform a screened transfer by informing the other extension who is calling or youcan perform a blind transfer without notification.• While you are speaking on a call, hookflash to receive transfer dial tone andthen dial an extension number. Your call is automatically put on transferhold.• Hang up when you hear ringing—OR—wait for the party to answer andadvise the party of the call and then hang up. If the transfer is refused, youwill be reconnected to the outside line when the station hangs up or youcan hookflash to return to the outside party.NOTE: After the inside party answers, you may alternate back and forth betweenthe parties by hookflashing.TRANSFER WITH CAMP-ONWhen you are transferring a call to another station and it is busy, you may campthe call on to this station:• While you are speaking on a call, hookflash to receive transfer dial tone andthen dial an extension number. Your call is automatically put on transferhold.• Hang up when you hear a busy signal. The called party will be alerted thata call is waiting.TRANSFER CANCELIf this feature has been activated on your system the Consultation Hold feature willnot work. Instead, when you hookflash to return to the outside party after initiat-ing a transfer, the internal party will be dropped allowing you to transfer the callto another destination. This is especially useful if the party you originally tried totransfer to was busy or did not answer.TRANSFER RECALLAll calls that you have transferred (screened, unscreened and camped-on) willautomatically recall to your station if they are not answered in a pre-programmedperiod of time.9