Samsung PE43H4000A Manual

Also see for Series 4+: User manual User manual User manual User manual User manual

English - 36Issues Solutions and ExplanationsNo Picture, No VideoThe TV will not turn on.• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.• Make sure the wall outlet is working.• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns on,refer to “The remote control does not work” below.The TV turns off automatically.• Ensure the Sleep Timer is set to Off in the Time menu.• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.• When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if there is nosignal.There is no picture/video.• Check cable connections (remove and reconnect all cables connected to the TV and external devices).• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the connections tothe TV input. For example, if an external device’s output is HDMI, it should be connected to an HDMI inputon the TV.• Make sure your connected devices are powered on.• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.• Reboot the connected device by reconnecting the device’s power cable.Aerial (Air/Cable) ConnectionThe TV is not receiving allchannels.• Make sure the Aerial cable is connected securely.• Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - System - Setup(Initial setup) and wait for all available channels to be stored.• Verify the Aerial is positioned correctly.The picture is distorted: macroblock error small block, dots,pixelization• Compression of video contents may cause picture distortion, especially on fast moving pictures such assports and action movies.• A low signal can cause picture distortion. This is not a TV issue.OthersThe picture will not display in fullscreen.• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.• Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV.• Adjust the picture size options on your external device or TV to full screen.Plasma TV is making hummingnoise.• Plasma TVs typically make a soft humming sound. This is normal. It’s caused by the electrical charges thatare used to create the images on the screen.• If the humming sound is loud, you may have set the brightness on the TV too high. Try setting the brightnesslower.• You can also have loud humming if the back of your Plasma TV is too close to a wall or other hard surface.Also try rerouting your connection cables.• Improper installation of wall mount can create excessive noise.Image Retention (Burn In) Issue.• To minimize the possibility of screen burn, this unit is equipped with Pixel Shift screen burn reductiontechnology. Pixel Shift lets you set the picture so it moves slightly up and down (Vertical Line) and side to side(Horizontal Dot). The regular, slight movement of the picture reduces screen burn in.The remote control does not work.• Replace the remote control batteries with the poles (+/–) in the right direction.• Clean the sensor’s transmission window on the remote.• Try pointing the remote directly at the TV from 1.5~1.8 m away.The cable/set top box remotecontrol doesn’t turn the TV on oroff, or adjust the volume.• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box usermanual for the SAMSUNG TV code.A “Mode Not Supported”message appears. • Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly.There is a plastic smell from theTV. • This smell is normal and will dissipate over time.The TV Signal Information isunavailable in the Self DiagnosisTest menu.• This function is only available with digital channels from an Aerial / RF / Coax connection.TV is tilted to the right or left side. • Remove the stand base from the TV and reassemble it.There are difficulties assemblingthe stand base.• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use amagnetized screw driver.The Broadcasting menu is greyout (unavailable). • The Broadcasting menu is only available when the TV source is selected.[PH4000-RU]BN68-05792L-00L04.indb 36 2014-02-03 7:22:07