Appendixes 87Before contacting a service centerIf you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attemptedthe troubleshooting solution and are still having problems with your device, contact your local dealer or service center.Situation Suggested remediesCannot take photos• There is no space on the memory card.Delete unnecessary files or insert a newcard.• Format the memory card. (p. 78)• The memory card is defective. Get anew memory card.• Make sure that the camera is switchedon.• Charge the battery.• Make sure that the battery is insertedcorrectly.The camera freezes Remove the battery and insert it again.The flash does not work• The flash option may be set to Off.(p. 39)• You cannot use the flash in the , ,or some modes.The flash firesunexpectedlyThe flash may fire due to static electricity.This is not a malfunction.The date and time areincorrectSet the date and time in the display settingsmenu. (p. 78)Situation Suggested remediesCannot turn on thecamera• Make sure that the battery is inserted.• Make sure that the battery is insertedcorrectly.• Charge the battery.The power turns offsuddenly• Charge the battery.• Your camera may be in Power savemode. (p. 78)• The camera may turn off to prevent thememory card from being damaged dueto an impact. Turn on your camera again.The camera is losingbattery power quickly• The battery may lose power more quicklyin low temperatures (below 0° C). Keepthe battery warm by putting it into yourpocket.• Using the flash or recording videosdepletes the battery quickly. Rechargeif needed.• Batteries are consumable parts that mustbe replaced over time. Get a new batteryif the battery life is diminishing quickly.