Appendixes 87Before contacting a service centerSituation Suggested remediesThe photo is too brightt Turn off the flash. (p. 39)t Your photo is overexposed. Adjust theexposure value. (p. 47)The photo is too darkYour photo is underexposed.t Turn on the flash. (p. 39)t Adjust the ISO speed. (p. 40)t Adjust the exposure value. (p. 47)The TV does notdisplay your photost Make sure that the camera is correctlyconnected to the TV with the A/V cable.t Make sure that your memory cardcontains photos.Your computer doesnot recognize yourcamerat Make sure that the built-in USB plug isconnected correctly.t Make sure that your camera is switchedon.t Make sure that you are using asupported operating system. (p. 67,72)Your computerdisconnects the camerawhile transferring filesThe file transmission may be interruptedby static electricity. Disconnect the built-inUSB plug and connect it again.Situation Suggested remediesThe display or buttonsdo not work Remove the battery and insert it again.The camera screenworks poorlyIf you use your camera at low temperatures,it can cause the camera screen tomalfunction or discolor.For better performance of your camerascreen, use your camera at normaltemperatures.The memory card hasan errorThe memory card has not been reset.Format the card. (p. 77)Cannot play back filesIf you change the name of a file, yourcamera may not play the file. (Note: Filenames should meet the DCF standard.) Ifyou encounter this situation, play back thefiles on your computer.The photo is blurryt Make sure that the focus option you setis suitable for close-up shots. (p. 41)t Make sure that the lens is clean. If not,clean the lens. (p. 81)t Make sure that the subject is withinrange of the flash. (p. 89)The colors in the photodo not match the actualsceneAn incorrect white balance can createunrealistic color. Select the proper whitebalance option to suit the light source.(p. 48)