Samsung Q80R User Manual

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Video Apps problems (Youtube etc)• Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings >DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.• Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.What is Remote Support?Samsung Remote Support service offers you one-on-one support with a Samsung Technician who canremotely:• Diagnose your TV• Adjust the TV settings for you• Perform a factory reset on your TV• Install recommended firmware updatesHow does Remote Support work?You can easily get Samsung Remote Support service for your TV:1. Call the Samsung Contact Centre and ask for remote support.2. Open the menu on your TV and go to the Support section. ( > Settings > Support)3. Select Remote Management, then read and agree to the service agreements. When the PIN screenappears, provide the PIN number to the technician.4. The technician will then access your TV.Eco Sensor and screen brightnessEco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room andoptimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, goto > Settings > General > Eco Solution > Ambient Light Detection.• If the screen is too dark while you are watching TV in a dark environment, it may be due to the AmbientLight Detection function.• The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decreasepicture brightness.English - 18