126Solve problemsHelp and personal needsTo save the time and expense of anunnecessary service call, perform the simplechecks in this section before contacting aservice professional.When you switch on your phone, thefollowing messages may appear:“Please insert SIM card”• Be sure that the USIM/SIM card is correctlyinstalled.“Phone lock”• The automatic locking function has beenenabled. You must enter the phone’spassword before you can use the phone.“PIN lock”• You are using your phone for the first time.You must enter the PIN supplied with theUSIM/SIM card.• The PIN lock feature is enabled. Every timethe phone is switched on, the PIN has to beentered. To disable this feature, use the PINlock menu.“PUK lock”• The PIN code was entered incorrectly threetimes, and the USIM/SIM card is nowblocked. Enter the PUK supplied by yourservice provider.“Service unavailable” or “Network error”displays• The network connection has been lost. Youmay be in a weak signal area. Move and tryagain.