iCONTENTSABOUT THIS GUIDE ...........................................1THINGS YOU SHOULD KNOWRECALL, FLASH AND HOOKFLASH .................................... 2C.O. LINES ................................................................................. 2DISTINCTIVE RINGING........................................................... 2SYSTEM TONES ....................................................................... 3SYSTEM ACCESS CODES ....................................................... 3EXTERNAL CALLSMAKING AN EXTERNAL CALL............................................. 4ANSWERING AN EXTERNAL CALL ..................................... 4UNIVERSAL ANSWER............................................................. 4SENDING A FLASH .................................................................. 4BUSY LINE QUEUING WITH CALLBACK............................ 4INTERNAL CALLSCALLING OTHER STATIONS ................................................. 5ANSWERING INTERNAL CALLS........................................... 5BUSY STATION CALLBACK .................................................. 5BUSY STATION CAMP-ON..................................................... 5CALLING YOUR SYSTEM OPERATOR ................................ 5