Samsung SM-P585 User Manual

Also see for SM-P585: User manual User manual User manual

Contents

Appendix122Error messages appear when opening multimedia filesIf you receive error messages or multimedia files do not play when you open them on yourdevice, try the following:• Free some memory by transferring files to a computer or deleting files from your device.• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file isDRM-protected, ensure that you have the appropriate licence or key to play the file.• Ensure that the file formats are supported by the device. If a file format is not supported,such as DivX or AC3, install an app that supports it. To confirm the file formats that yourdevice supports, visit www.samsung.com.• Your device supports photos and videos captured with the device. Photos and videoscaptured by other devices may not work properly.• Your device supports multimedia files that are authorised by your network serviceprovider or providers of additional services. Some content circulated on the Internet,such as ringtones, videos, or wallpapers, may not work properly.Another Bluetooth device is not located• Ensure that the Bluetooth wireless feature is activated on your device.• Ensure that the Bluetooth wireless feature is activated on the device you wish to connectto.• Ensure that your device and the other Bluetooth device are within the maximumBluetooth range (10 m).If the tips above do not solve the problem, contact a Samsung Service Centre.A connection is not established when you connect the device to acomputer• Ensure that the USB cable you are using is compatible with your device.• Ensure that you have the proper driver installed and updated on your computer.• If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higherinstalled on your computer.

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