Appendixes 166Before contacting a service centerIf you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attemptedthe suggested remedy and are still having problems with your device, contact your local dealer or service center.When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.Situation Suggested remediesCannot capture photos• There is no space on the memory card.Delete unnecessary files or insert a newcard.• Format the memory card.• The memory card is defective. Get a newmemory card.• Make sure that the camera is switchedon.• Charge the battery.• Make sure that the battery is insertedcorrectly.The camera freezes Remove the battery and insert it again.The camera heats upWhile you use the camera, it may heat up.This is normal and should not affect yourcamera’s lifespan or performance.The flash does notwork• Slide the flash release to pop the flash up.• The flash option may be set to Off.(p. 74)• You cannot use the flash in some modes.Situation Suggested remediesCannot turn on thecamera• Ensure that the battery is inserted.• Ensure that the battery is insertedcorrectly. (p. 19)• Charge the battery.The power turns offsuddenly• Charge the battery.• Your camera may be in Power Savemode or Auto Power Off mode.(p. 151,152)• The camera may turn off to prevent thememory card from being damaged dueto an impact. Turn on your camera again.The camera is losingbattery power quickly• The battery may lose power more quicklyin low temperatures (below 0 °C/32 ºF).Keep the battery warm by putting it intoyour pocket.• Using the flash or recording videosdepletes the battery quickly. Rechargeif needed.• Batteries are consumable parts that mustbe replaced over time. Get a new batteryif the battery life is diminishing quickly.
