English - 18What is Remote Support?Samsung's Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:• Diagnose your TV• Adjust your TV settings• Perform a factory reset for your TV• Install recommended firmware updatesHow Does it Work?Having a Samsung Tech remotely service your TV is really pretty simple1. Call the SamsungContact Centre and askfor remote support.2. Open the menu onyour TV and go to theSupport section.3. Select RemoteManagement andProvide the Pin# to theagent.4. The agent will thenaccess your TV. That'sit!Storage and Maintenance- If a sticker was attached to the TV screen, some debris may remain after you remove the sticker. Please clean the debrisoff before watching TV.- The exterior and screen of the product can get scratched while cleaning it. Be sure to wipe the exterior and screencarefully using a soft cloth to prevent scratches.Do not spray water directly onto the product. Any liquidthat enters the product may result in product failure, fire, orelectric shock.Clean the product with a soft damp cloth using a smallamount of water. Do not use a flammable liquid (e.g.benzene, thinners) or a cleaning agent.