English - 15What is Remote Support?Samsung Remote Support service offers you one-on-one support with a Samsung Technician who canremotely.• Diagnose your TV• Adjust the TV settings for you• Perform a factory reset your TV• Install recommended firmware updatesHow Does it Work?Having a Samsung Tech remotely service your TV is really pretty simple1. Call SamsungContact Centreand ask for remotesupport.2. Open the menuon your TV andgo to the Supportsection.3. Select RemoteManagement andProvide the Pin# tothe agent.4. The agent will thenaccess your TV.That's it!Password ChangeScreen Menu > System > Change PINChange the TV's password.1. Run Change PIN and then enter the current password in the password field. The default password is0000.2. Enter a new password and then enter it again to confirm it. The password change is complete.✎ If you forget the PIN code, press the buttons in the following sequence which resets the PIN to “0-0-0-0”:✎ In Standby mode: MUTE → 8 → 2 → 4 → POWER (on).Troubleshooting and Other Information[UF6300-XU]BN68-04881M-02ENG.indb 15 2013-11-14 11:44:10