English - 14What is Remote Support?Samsung Remote Support service offers you one-on-one support with a Samsung Technician who canremotely.• Diagnose your TV• Adjust the TV settings for you• Perform a factory reset on your TV• Install recommended firmware updatesHow Does it Work?Having a Samsung Tech remotely service your TV is easy.1. Call the SamsungContact Centerand ask for remotesupport.2. Open the menuon your TV andgo to the Supportsection.3. Select RemoteManagement andProvide the Pin# tothe agent.4. The agent will thenaccess your TV.That's it!