English - 23Issues Solutions and ExplanationsThe TV won’t turn on. • Make sure the AC power cord is securely plugged in to the wall outlet and the TV.• Make sure the wall outlet is working.• Try pressing the P button on the TV to make sure the problem is not the remote. If the TV turns on,refer to “Remote control does not work” below.There is no picture/video. • Check the cable connections. Remove and reconnect all cables connected to the TV and externaldevices.• Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray etc) to match the TV'sinput connections. For example, if an external device’s output is HDMI, it should be connected to anHDMI input on the TV.• Make sure your connected devices are powered on.• Be sure to select the correct input source.• Reboot the connected device by unplugging it, and then reconnecting the device’s power cable.The remote control does not work. • Replace the remote control batteries. Make sure the batteries are installed with their poles (+/–) in thecorrect direction.• Clean the sensor’s transmission window on the remote.• Try pointing the remote directly at the TV from 5~6 feet away.The cable/set top box remote controldoesn’t turn the TV on or off or adjust thevolume.• Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set-Top-Box usermanual for the SAMSUNG TV code.✎ This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology toproduce. There may be, however, a few bright or dark pixels on the screen. These pixels will have noimpact on the performance of the product.✎ To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or AutoUpdate functions on the TV's menu (Screen Menu > Support > Software Update > Update now orScreen Menu > Support > Software Update > Auto Update).Mounting the TV on the Wall Using the Wall Mount Kit(Optional)Wall or Ceiling MountingIf you mount this product on a wall, it should be mounted only as recommended by themanufacturer. Unless it is correctly mounted, the product may slide or fall, causing seriousinjury to a child or adult, and serious damage to the product.Installing the Wall Mount KitThe wall mount kit (sold separately) lets you mount the TV on the wall.For detailed information about installing the wall mount, see the instructions provided with the wall mount.We recommend you contact a technician for assistance when installing the wall mount bracket. We do notadvise you to do it yourself. Samsung Electronics is not responsible for any damage to the product or injuryto yourself or others if you select to install the wall mount on your own.To order the wall mount kit, contact Samsung Customer Care at 1-800-SAMSUNG (1-800-726-7864).