Samsung UN49KS8000 User Manual

Contents

4.TroubleshootingandMaintenanceTroubleshootingIftheTVseemstohave a problem,firstreview thislist ofpossible problems and solutions. Alternatively, reviewtheTroubleshooting Section inthee-Manual.Ifnoneof thetroubleshootingtipsapply, visit www.samsung.com/su ppor tor callSamsung Customer Serviceatl-800-SAMSUNG{l-800-726-7864).lEIFor detailed information on troubleshooting, watchthetroubleshooting videosatwww.samsung.com/spsn.~ThisTFT LEDpanel is made upofsub pixels which require sophisticated technologytoproduce. There may be, howev-er, a fewbrightor dark pixels on the screen. These pixe lswillhave no impact ontheperformanceofthe product.lEITokeep yourTVinoptimumcondition, upgradetot helatestsoftware.Usethe Update Now or Auto Update functionsontheTV's menu (([i)>®Settings>Support> Software Update> Update now or Auto Update).TheTVwon't turnon.• Make surethattheACpower cord is securely plugged into theTVand thewalloutlet.• Make surethatthewalloutletis working andthepower indicator on theTVislitand glowing a solid red .• Try pressing the Powerbuttonon theTVtomake surethatthe problemisnotwiththeremote control.IftheTVtu rn son, referto"Remote contro l doesnot work"below.Thereisnopicture/video/sound or distorted picture/video/sound fromanexternal deviceor"Weak orNoSignal"isdisplayedontheTVor cannot find channel.• Make suretheconnectiontothedevice is correct andthatall cables are fu lly inserted.• Remove and reconnectallcables connected to theTVand the external devices. Try new cablesifpossible.• Confirmthatthe correct inputsource has been selected (([i)>Source).• Perform aTVself diagnosistodetermineifthe prob lem is caused by theTVorthe device (([i)>@Settings>Support>Self Diagnosis>StartPicture Test orStartSound Test).•If thetest results are normal , reboottheconnected devices by unpluggin g each device's power cord and then plug -gingitin again.If theissue persists, referto thecon nection guide in the user manualof the connected device.•IftheTV isnotconnectedtoa cableorsatellite box, run Auto Program to searchforchannels (([i)>@Settings>Broadcasting> Auto Program).Theremote control does not work.• Checkifthepower indi cator on theTVblinks when you presstheremo te'sPower button . Ifitdoes not, replacetheremote control'sbatteries.• Make su rethatthe batteries are installedwitht heirpoles(+/-)inthecorrect direction.• Try pointing the remote directly at theTVfrom 5ft.to6ft.(1.5 - 1.8 m) away.•IfyourTVcame with a Smart Control (Bluetooth Remote), make sur e t opair the remote to theTV.(Please refer to thee-Manual.)Thecable or satellite box remote control doesn 't turn theTVonor off or adjust the vol-ume.• Program the cable or satellite box remote co ntrol t o operate theTV.Refer to the cable orsat ellite box user manualfor the SAM SUNG TV co de.