Samsung WAM7500 User Manual

Also see for WAM6500: How to reset User manual User manual User manual User manual

Contents

AppendixA troubleshootingRefer to the table below when this product does not function properly. If the problem you areexperiencing is not listed below or if the instructions below do not help, turn off the product,disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).Symptom Check RemedyThe unit will not turn on. • Is the power cord plugged into theoutlet?• Connect the power cord to theoutlet.My HUB and WAM speaker won'tpair.• When the Hub is plugged in, dothe HUB's front indicators showit's operating properly?• Is the LAN cable connected tothe wireless router and the HUBproperly?• Make sure the product's front LEDturns from red to blue.• Reset the HUB. (Refer to the HUB'suser manual for details.)Unplug the HUB and plug it inagain. Check whether the pairingindicator on the front of the HUB isblinking or not.• Reset the WAM speaker. (see page5) Click here.Unplug the WAM speaker and plugit in again. Check whether thepairing indicator on the front of theWAM speaker is blinking or not.A function does not work whenthe button is pressed.• Is there static electricity in the air? • Disconnect the power plug andconnect it again.No sound. • Is the volume set to minimum? • Connect the speaker correctly.• Adjust the volume.The TV SoundConnect (TV pairing)failed.• Does your TV support TVSoundConnect?• Is your TV firmware the latestversion?• Does an error occur whenconnecting?• TV SoundConnect is supported bysome Samsung TVs released after2012. Check your TV to see if itsupports TV SoundConnect.• Confirm TV SoundConnect is set toOn in your TV's menu.• Update your TV with the latestfirmware.• Contact the Samsung Call Center.• Touch and hold the Sourcebutton for more than 5 secondsto reset TV SoundConnect andconnect a new TV.464444