Before contacting a service centerAppendixes 116Situation Suggested remediesThe TV does notdisplay your photos• Make sure that the camera is correctly connected to theTV with the A/V cable.• Make sure that your memory card contains photos.Your computer doesnot recognize yourcamera• Make sure that the USB cable is connected correctly.• Make sure that your camera is switched on.• Make sure that you are using a supported operatingsystem.Your computerdisconnects thecamera whiletransferring filesThe file transmission may be interrupted by staticelectricity. Disconnect the USB cable and connect it again.Your computercannot play videosVideos may not play on some video player programs.To play video files captured with your camera, use theMultimedia Viewer program that you can install with thei-Launcher program on your computer.Situation Suggested remediesi-Launcher is notfunctioning properly• End i-Launcher and restart the program.• Make sure that i-Launcher is set to On in the settingsmenu. (p. 101)• Depending on your computer's specificationsand environment, the program may not launchautomatically. In this case, click Start → All Programs→ Samsung → i-Launcher → Samsung i-Launcher onyour computer. (For Windows 8, click Start → All apps→ Samsung i-Launcher.)Your TV or computercannot display photosand videos that arestored on a SDXCmemory card.SDXC memory cards use the exFAT file system. Ensurethat the external device is compatible with the exFAT filesystem before connecting the camera to the device.Your computer doesnot recognize a SDXCmemory card.SDXC memory cards use the exFAT file system. To useSDXC memory cards on a Windows XP computer,download and update the exFAT file system driver fromthe Microsoft website.
