Samsung WF328AA Series Fast Track Troubleshooting

Also see for WF328AA: User manual

# tsWF328 RevD 03/21/2011 1Service Mode:This mode allows more detailed operation tests and trouble-shooting, to enter press Signal & Extra Rinse simultaneouslywith the power on.While in Service Mode the following tests can be performed:Quick Spin Test = Delay Start & Silver Care: This accelerates thedrum motor from 0 to maximum RPM over a few minutes. Note:Stay with the washer during this test, out of balance detectionmay be bypassed. Press the Start/Pause button during the test tohold its spinning speed for 10 minutes before going back to QuickSpin Test Mode.Cycle Count = Press the Signal button to see # cycles run.Soft Ware # = Press the Soil button to see the software version.Fast Time Down = Press the Temp button to advance cycleFault Code Test = Press the Silver Care button to view the storedfault codes – then turn Dial to view error codes (Push Start/Pausewhile the code is displayed to view the number of cycles since theerror occurred)Peripheral (Main PCB) input Tests1. Extra Wash. Turn Dial so the Normal LED is turned on, press theStart/Pause Key. The Water Temp will be displayed in Fahrenheit.2. Extra Wash. Turn Dial so the Whites LED is turned on, press theStart/Pause Key. Door status is displayed (OP=open, CL=closed).3. Extra Wash. Then turn the Dial so that the Perm Press LED isturned on. Next, press the Start/Pause Key. The door lock Switchstatus will be displayed (UL if unlocked, Lo if locked).5. Extra Wash. Turn Dial so the Sanitize LED is turned on, press theStart/Pause Key it will display the Ag Kit Status in 3 seconds: ―- -‖ ifAG kit is operated properly.―7E‖ if AG kit is out of order (check wire harness & PCB)Water Frequency/Water Sensor Testing Select a cycle & start thewasher, enter Service Mode & press Extra Rinse. Turn the Dial sothat the Quick Wash LED is turned on. Next, press the Start/PauseKey. The Water Frequency will be displayed. The frequency willchange as the unit fills.Quick Test ModeNote: This test erases all faults andmemory:To enter press Spin, Silver Care, & Powersimultaneously with the power off.1. All LED’s light up and the washer beeps as itenters the Quick Test Mode.2. The unit displays the software version for asecond then clears the EEprom.3. After the displaying the software version, LCDwill display Model information. If EEEE is displayedthe PCB ass’y is defective.4. When the version is displayed. Press the follow-ing keys to test the various componentsPress Temp Key to cycle through the Water Valves inthis order: Pre Cold, Cold Main, Bleach, Cold Main &Bleach for Fabric Softener, Hot, then off.Press Spin Key to test Motor circuit.Press Soil Key to test Drain PumpFast Track TroubleshootingModel: WF328AA*/XAAPublication # tsWF328 Revision Date 03/21/2011IMPORTANT SAFETY NOTICE – “For Technicians Only” This service data sheet isintended for use by persons having electrical, electronic, and mechanical experienceand knowledge at a level generally considered acceptable in the appliance repair trade.Any attempt to repair a major appliance may result in personal injury and propertydamage. The manufacturer or seller cannot be responsible, nor assume any liability forinjury or damage of any kind arising from the use of this data sheet.EEPROM Clear CheckPower off, Press Delay Start, Signal and Power Keyat the same time. Good = Good Fail = FAiL. Allmemory will be cleared, including Fault Codes.This should be done when a new Main PCBis installedSUPPORT INFORMATIONTraining — Plus One http://my.plus1solutions.net/clientPortals/samsung/Help — GSPN http://service.samsungportal.com/Samsung Product Support TV http://support-us.samsung.com/spstv/howto.jspCustomer information videos and chat programs. Programs for Fridges, Laundry, Ranges & D/WPlease Note: There are versionchanges on this model, verify youare ordering the correct parts.