Samsung WF42H5000 Troubleshooting Manual

Fast Track TroubleshootingModel: WF42H5000WF42H5200Publication #Dr WF42 Production Date 9/2/14IMPORTANT SAFETY NOTICE – “For Technicians Only” This service data sheet isintended for use by persons having electrical, electronic, and mechanical experience and knowledgeat a level generally considered acceptable in the appliance repair trade. Any attempt to repair amajor appliance may result in personal injury and property damage. The manufacturer or sellercannot be responsible, nor assume any liability for injury or damage of any kind arising from the useof this data sheet.Bulletins:Support Information:HELP: 1-888-751-4086 (Tech Sup. – ASC/SSD) - 1-866-894-0637 (Tech Sup. - FE/ME)GSPN: http://gspn3.samsungcsportal.com/main.jspPLUS ONE: http://my.plus1solutions.net/clientPortals/samsung**With the Power On****Test Mode** With the Power OffSERVICE MODE: WITH POWER ON - PRESS: Soil Level + Delay EndTEST FUNCTION PRESS1 Cycle Count Temp2 Version Soil Level3Board Input Test (Move Jogdial to check LED) (See Chartat bottom)Delay End4 DIAGNOSTIC ERROR CODECHECK (See Below)SPIN - (“d” will start flashing) Turn dialeither clockwise (c.w) or counter c.w.5 SPIN TEST ( RPM) (ref:NB***)Pre Wash + Soil Level for 3sec. (To Pause:press - START/PAUSE)QUICK TEST MODE:WITH POWER OFF - PRESS: Spin + Soil Level + POWERNB*** Spin Test will NOT test Hall Sensor in this mode. NOTE: ALWAYSremember to offset counter weight when spin testing an empty machineFACT: It is NORMAL for this unit to be unbalanced until 350-400 RPM –counter weights will only align correctly after this RPM is reached• Activate the SERVICE MODE first (ref: above).• Press the SPIN key to start DIAGNOSTIC CODE check mode. “d” will start flashing.• To cycle through the diagnostic codes (d1, d2, d3, etc.), turn the rotary cycle selector(knob) either clockwise or counter clockwise.• When turning the rotary selector key (knob) in one direction, it shows diagnostic codesfrom the latest (d1).• Now when turning the knob in the opposite direction it shows the diagnostic codes in thereverse order. E.g. When it stops at “d5” and then turn backwards, it shows from “d4” to“d”. (Refer to Diag. Code interpretation).Service mode Option 4:DIAGNOSTIC ERROR CODE CHECK Use the Board input test under service mode to test water temp,during normal wash operation.Service mode Option 3:Board Input Test ChartTEST FUNCTION PRESS1 Water Valve TestTEMP**Door Lock Must be Activated 1 stbefore running Component **2 Door Lock SPIN3 Heater SUPER SPEED4 Drain Pump /Bubble Pump SOIL5 EEPROM MEMORY CLEAR DELAY END + POWER (with POWER OFF)LED 1st LED is on 2nd LED is on 3rd LED on 4th LED On 5th LED onDisplay Water TempCWater TempFDoor StatusOP=OpenCL=ClosedDoor locksw StatusUL=unlockedLO=LockedWaterFrequencyTouch sensitive keys on these models make it difficult to enter. Multipleattempts might be necessary , make sure fingers are clean and dry.