Troubleshooting118TroubleshootingWhen you turn on your device or while you areusing the device, it prompts you to enter one of thefollowing codes:Code Try this to solve the problem:PasswordWhen the device lock feature is enabled,you must enter the password you set for thedevice.PINWhen using the device for the first time orwhen the PIN requirement is enabled, youmust enter the PIN supplied with the SIM orUSIM card. You can disable this feature byusing the PIN lock menu.PUKYour SIM or USIM card is blocked, usually as aresult of entering your PIN incorrectly severaltimes. You must enter the PUK supplied byyour service provider.PIN2When you access a menu requiring the PIN2,you must enter the PIN2 supplied with theSIM or USIM card. For details, contact yourservice provider.Your device displays network or service errormessagesWhen you are in areas with weak signals or poor reception,●you may lose reception. Move to another area and tryagain.You cannot access some options without a subscription.●Contact your service provider for more details.
