106 _ troubleshootingPROBLEM SOLUTIONPlayer isn’t playing.• Check if the available file has been saved inthe memory.• Check if the music file is damaged.• Check if there is enough battery power.File upload doesn’twork.• Check if the USB cable is securely connected.Reconnect if necessary.• Check if the memory is full.• Press the Reset hole.Files or data aremissing.• Check if the USB cable has been disconnectedduring file or data transmission. If this isthe case, it may cause serious damage notonly to files/data but also to the product. Youhave to be extra cautious as Samsung is notresponsible for data loss.Abnormal play timedisplay during play.• Check if the file is in Variable Bit Rate (VBR)format.The product is hot. • Heat may be generated during recharging. Thishas no effect on the product life or functions.A message appearswhile watching a movie.• Try to download the movie clip through MediaStudio again.
