53Troubleshooting52The software doesn’t work● Refer to the recommended PC specifications.yepp does not work and the LCD displays nothing.● Check the battery capacity● Check to see if the battery is inserted to the right poles ( + , – )In PLAY mode, music is not played after pressing the button● Check to see if MP3 or WMA files are saved in the built-in memory.● Check to see if the HOLD button is locked.Files cannot be downloaded.● Check to see if the driver is installed correctly in the computer.● Check the connection between yepp and computer.● Check and/or replace the battery, turn on the yepp's power.● Operating system limits the number of files you can save.Please save your music files by creating a subfolder.● Check if the memory is full.Backlight does not work.● Check the backlight setup.● When the battery power is low, the backlight will go out.The buttons do not work.● Check setting of Hold switch.● Remove the battery once and then insert it again.The yepp keeps being turned off.● In Stop mode, the power is automatically turned off after ten seconds(changes depending on settings).● Check to see if there are files saved in it.Something’s wrong with play time displayed during Play mode.● “VBR SONG” message is displayed while VBR (Variable Bit Rate) file is playing.LCD window is dark● Check Contrast