Samsung iDCS 500 General Description Manual

Also see for iDCS 500: User guide User guide User guide Administration guide User instruction

Contents

NAME/NUMBER DISPLAYEach display keyset user can decide if he/she wants to see the Caller ID name orCaller ID number in the display. Regardless of which one is selected to be seenfirst, the N/N key is pressed to view the other piece of CID information.NEXT CALLIn the event that there is a call waiting or a camped-on call at the user’s keyset, theuser can press the NEXT key to display the Caller ID information associated withthe next call in queue at the station. Either the CID name or CID number will show inthe display depending on the N/N selection.SAVE CID/ANI NUMBERAt any time during an incoming call that provides CID information, the user maypress the SAVE key. This saves the CID number in the Save Number feature. Press-ing the SAVE number redial key will dial the CID number. The system must beusing LCR to dial the saved number.STORE CID/ANI NUMBERAt any time during an incoming call that provides CID information, the user maypress the STORE key. This saves the CID number as a speed dial number in thepersonal speed dial list. The system must be using LCR to dial the stored number.INQUIRE PARK/HOLDWhen a user is informed that an incoming call is on hold or has been parked, theuser may view the Caller ID or ANI information before he/she retrieves the call. Thiswill influence how the user chooses to handle the call.CID/ANI REVIEW LISTThis feature allows display keyset users to review CID information for calls sent totheir stations. This list can be from ten to fifty calls in a first in, first out basis. The listincludes calls that were answered and calls that rang the user’s station but thatwere not answered. When reviewing this list, the user can press one button to dialthe person back. The system must be using LCR to dial the stored number.INVESTIGATEThis feature allows selected stations with a special class of service to investigateany call in progress. If CID/ANI information is available for an incoming call, theselected stations can know to whom the iDCS 500 user is speaking. On outgoingcalls, the selected stations can see who was called. After investigating, the se-lected stations may barge-in on the conversation, disconnect the call or hang up.ABANDON CALL LIST (50)The system has a system-wide abandon call list that stores CID/ANI information forcalls that rang but were not answered. The list is accessed using the operator’s4.41