TCL 43P6US Operation & Instruction Manual
Also see for 43P6US: Operation manual
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Contents
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21Chapter 6 Other InformationProblems & Solutions1. Fail to link to the network.- Check if your TV is connected with the network;- Reboot your TV;- Consult your internet service provider, to confirmif access of your router is supported. Refer to theoperation manual of your router.- Make sure if your TV is connected with the router. if therouter is well connected and powered on, try to changea new router and network line, and use your PC to havea test. Should your problem persists, try to consult ClientService Centre.2. The video could not be played smoothly.- Videos from your USB flash drive --- It may result fromdata transmission, or its code flow is far beyond thesupported formats of this TV set.- Videos downloaded from internet, or online videos.a. It may be caused by the lower bandwidth of yournetwork. A high network speed is required to handleonline videos.b. Peak internet usage times may affect the bandwidth.c. Check if any other computers on the samenetwork are also operating, as they may be usingup bandwidth. Especially if they are downloading ordisplaying on-line videos.d. The video may not be smooth itself, it is not theproblem of your TV or network.3. When two mobile hard disks are connected withthe TV at the same time, they will not be recognizedsome times.- All mobile hard disks consume a lot of power, whichmay result in power supply problems. We recommendinserting only one hard disk, or a low power consumptionmobile hard disk.4. The video from a mobile hard disk (USB) isplaying with no sound.- The audio format of the video in your mobile hard diskis not supported by the TV player.5. Some videos fail to play.- The formats of the videos may not be supported by theTV, especially videos shot by certain kinds of cameras,generally with their private protocol of formats, which arenot compatible with your TV.6. Video stops playing midway.- Mistakes may occur when videos are copied orcompressed, so they may automatically stop playingduring playback.7. What should I pay attention to, when I do SWupdating- No power cuts when SW updating;- Avoid any operations with your remote control whenSW updating;- Be patient because the SW updating process maytakes a little bit longer time.8. There are no distinct changes of TV interface afterSW updating.- Under certain conditions, SW updating may not onlyupdate or add new functions but also improve theperformance of the TV set, without distinct changes ofinterface. Also, there may be no changes to the userinterface at all.9. External device cannot be recognized- Some external devices (e.g. webcam, smart phone,tablet, game handle, and external wireless adapter) maynot be compatible with the TV and cannot be supportedfor certain functions (nScreen, wireless display, gesturecontrol, face recognition, if any). Please try a similardevice. If it does not work, contact your local dealer.Note: Problems & solutions 1 to 2 are for the TV models which have network functions, so users of non-connectedTV models can disregard them. |
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